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 Fundamental
Policy |
| We shall put together the Riken Group to
create and provide quality-first products, technologies and services, recognizing
that to establish customers’ credibility and meet their satisfaction
in terms of the quality is the most important challenge for us to become a company
which will survive in and can contribute to the 21st century society. |
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Action
Agenda
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| 1. |
Global Standards
We shall collect and analyze information on quality from customers, globally
proceed with the activities to reflect such information on our quality plans
for development, and thus pursue the best quality.
We shall establish a quality assurance system that will function as a chain among
our affiliate and associate companies, domestic or overseas, and put together
our Group to implement the more intensive quality control activities by means
of a constant method.
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| 2. |
Ensuring the Elaborate Quality and Fundamentals
Throughout the whole process from planning and development to sales and service
of a product, we shall realize the “elaborate quality,” always looking
back to the fundamentals for manufacturing.
For this purpose, we shall continue to standardize each and all processes, learn
and master necessary control techniques, implement them to improve the quality
of work, and make efforts to stabilize and enhance the quality.
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| 3. |
Attaining the Quality Targets
In order to proceed with the quality activities effectively, we shall prescribe
the quality targets specifying the tidemarks and problem solutions in detail.
We shall have the quality targets in common, clarify the responsibilities for
quality in our respective duties, and take initiatives in concert for quality
control.
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| 4. |
PDCA Spiral Upward
We shall check through our internal audits whether the quality targets and plans
are correctly implemented, take actions to correct (remedial measures for) the
problems that should be improved, confirm the results, and lead it to further
improvement.
We shall keep this PDCA all the time and develop it to the higher level.
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| 5. |
Conforming to the JIS/ ISO/ TS Standards
We shall make our efforts to maintain and improve our quality control, recognizing
the relevant standards and criteria, including JIS/ISO 9001/ TS 16949, as the
minimum levels to be complied with. We shall carry out continued improvements,
repeating the reviews so as to function the quality management system effectively.
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| 6. |
Increase of Customer Satisfaction
We shall listen to the voice of customer or market, then promptly and proactively
response to it.
We shall check and analyze whether important customers put their trust in and
satisfied with Riken’s products, technologies and services, and shall reflect
and develop measures for further improvement on the next quality target.
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Japanese 
