| (1) Establish mechanisms for conveying management policy throughout
the company |
⇒ |
Clarification and acceptance of customer-oriented philosophies and
concepts throughout the company. |
| (2) Establish system whereby useful information is shared with management |
⇒ |
Sharing and analysis of customer information, market trends and management
information |
| (3) Establish mechanisms that will enable business plans to reflect CS-orientation |
⇒ |
Customer-oriented policies are to be clearly reflected in mid-term
and annual business plans. |
| (4) Improve development and placement of human resources |
⇒ |
Establish an optimum organizational design that is supported by a
performance-based evaluation system. |
| (5) Establish systems that will result in overall process and operational
improvement |
⇒ |
Sequential control of product standards, design, production and delivery.
⇒ Set policies for conducting business with supporting organizations. Universal
recognition of the requirements for each operation and how each are measured
and how each operation can be improved. |
| (6) Establish a customer response system |
⇒ |
Conduct periodic surveys that measure levels of customer satisfaction
and dissatisfaction |
Japanese 
Establishment
of a CS-oriented management system 
